Privacy & Policy

TERMS & CONDITIONS

You must realize that AOH Manufacturing is a small family-run company in order to comprehend how we operate you must understand when you place an order with us, we handle the order process from start to finish with our partnered manufacturers and transportation of your unit which includes forwarding your order to our larger partnered manufacturer factories and organizing all materials required.

Who then builds the flat pack or unit fully assembled and then delivers it to our workshop for final processing & assembly as required.

Many of the pieces need to be assembled, so we send our small crew to construct them at our workshop in Booie QLD when they arrive for final processing. We are facilitating your order with these larger companies to be able to offer all our customers manufacturing prices.

In this manner, a large number of individuals and companies can profit from low manufacturing costs without needing to purchase 100+ units in bulk or order as we batch our customers orders together to meet the qty requirements.

You have to realize that delays in manufacturing and transportation are beyond our control as we rely on these larger factories to do the first part of our builds. Due to the lengthy procedure of factory processing and then transporting each order to our workshop, delays can last up to four months from the time of ordering. The wait period is important to note; all dates are approximations.

This agreement is between AOH Industries and each customer that engages with our products & services. The purpose of this agreement is to define the agreement, scope of services & products and the schedule of payments agreed upon by each party. The following terms and conditions apply to all sales by AOH Industries Pty Ltd except to the extent that it agrees otherwise. These Terms and Conditions are guidelines to be fully transparent to customers.

Definitions: Seller: AOH Industries Pty Ltd.

Buyer: Any party who enters into a contract with Seller by which Seller agrees to produce or assemble goods for Buyer.

Price: The Price stated in Seller’s quotation, unless Seller otherwise agrees in writing. Transport: Buyer is responsible for transportation unless the Seller agrees in writing.

Title and risk of loss shall pass to Buyer upon delivery to the carrier. The Buyer shall afford and arrange for Insurances to cover their risk.

However AOH Industries endeavors to always hire carriers who carry their own insurance.

Delay: Delivery dates are approximate, dating from the receipt of all engineering and manufacturing information, and Seller shall have no liability to Buyer for Seller’s delay or default in delivery due to strikes, secondary boycotts, riots, wars, accidents, fires, floods, explosions, vandalism, government embargoes, priorities or regulations, transportation delays, shortage of labor, fuel, freight sea times, materials, supplies, power transportation facilities or tooling capacity or other similar causes beyond Seller’s reasonable control.

Under no circumstances shall Seller have any liability for penalties or other consequential damages of any kind resulting in whole or part from Seller’s delay in delivering or failure to deliver any products to Buyer as agreed.

Payment: Unless otherwise agreed in writing, payment is required in full to begin builds or go in a build batch with our partners manufacturers.

Warranty: Container Builds: Seller warrants that all goods manufactured by Seller will be free from defects in materials and workmanship under normal operating conditions for a period not to exceed 1 year. The warranty set forth above is inapplicable to and excludes any defect, damage, or malfunction resulting from (i) normal wear and tear, erosion, corrosion, (ii) misuse, negligence, or modification of the goods or any component by Buyer or its representative, (iii) Repair service provided by third parties, (iv) failure by Buyer to follow installation instructions, (v) failure of parts or Components or services not provided by Seller, or (vi) any other cause outside Seller’s reasonable control. This warranty will be Voided by installation of unauthorized components into Seller’s products. Replacement products may be refurbished or Contain refurbished materials. If Seller, in its sole discretion, is unable to repair or replace the defective goods, it will refund The purchase price of the goods. Proof of date of delivery of the returned goods is required.

Bathroom Pods: Buyer accepts the fully assembled unit as is on video inspection approval; If the unit has any functional issues or sufficient damage Seller agrees to engage & work with the manufacturer to replace materials if the pod has sufficient damages, and can claim some type of compensation from our partnered manufacturer on these units. Valid for 12 Months from purchase date. Any defaults or defects must be emailed to aohmanufacturing@gmail.com for office processing with video evidence of any defects. Flatpacks don’t normally have video approvals; unless requested.

Machines: Our partnered manufacturer offers the following warranty on units; Seller warrants that all goods manufactured by Seller will be free from defects in materials and workmanship under normal operating conditions for a period not to exceed 1 year. The warranty set forth above is inapplicable to and excludes any defect, damage, or malfunction resulting from (i) normal wear and tear, erosion, corrosion, (ii) misuse, negligence, or modification of the goods or any component by Buyer or its representative, (iii) repair service provided by third parties, (iv) failure by Buyer to follow installation instructions, (v) failure of parts or components or services not provided by Seller, or (vi) any other cause outside Seller’s reasonable control. This warranty will be voided by installation of unauthorized components into Seller’s products. Replacement products may be refurbished or contain refurbished materials. If Seller, in its sole discretion, is unable to repair or replace the defective goods, it will refund the purchase price of the goods. Proof of date of delivery of the returned goods is required.

Liability: The remedies set forth in these terms and conditions are exclusive, and Seller’s liability under this contract shall in no event extend to indirect, punitive, incidental or consequential damages which Buyer may suffer or incur in connection with the contract between Buyer and Seller, including, but not limited to loss of profits, damages or losses resulting from Buyer’s inability to fulfill contracts with third parties or loss of damages or losses resulting from Buyer’s inability to fulfill contracts with third parties or loss of goodwill. Seller will not be responsible for damages or injury resulting from products distributed by AOH Industries partnered manufacturers including claims against any building codes, regulations & certification requirements.

Buyer agrees to purchase the products as per specifications provided publicly on our product listings. If you require certain certifications you must request in advance in writing. Seller’s liability under the contract between Buyer and Seller under any theory of law shall in no event exceed the purchase price of the goods in question.

Returns: No Refunds for simply changing your mind. Valid for a reasonable amount of time after purchase and must be in good condition. Sellers will conduct what we call a resale refund to make sure refunds are provided in full on all other occasions. Refunds will be granted if the product is unused through the resale refund process.

Assignment: Without the express written consent of the other party, neither party may assign any of its rights or obligations in connection with the sale of the goods. Changes, Modification, Waiver: No change in specifications, drawings or delivery for the goods may be made without the prior written consent of Seller. These terms may be modified only in writing signed by the Seller. Seller’s waiver of Buyer’s default under any term or condition shall not constitute a waiver of any further defaults. Seller reserves the right of Buyer cost adjustment when initial production of Buyer product represents a production alteration versus original quotation with Buyer/Seller confirmation of necessary change. Notice: Notices shall be sent via email to aohmanufacturing@gmail.com

Buyer acknowledges that AOH Industries Pty Ltd acts only as a consultant/reseller of any pre-fabricated products and machines from international & domestic manufacturer partners. Buyer acknowledges that some international products & materials may not meet Australian Regulations or Standards and some adjustments may need to be made to your units to have them comply with AU Compliance Regulations at your own risk. Buyer must request any specific certifications and specifications for units prior to build so we may discuss and prepare this with manufacturers.

All requested certifications and specifications must be provided in writing and approved in your build in writing by the AOH Industries team. Buyer must do their own research and due diligence on compliance regulations they may require for the units they are purchasing.

Buyer agrees not to hold AOH Industries legally responsible for any circumstances that may occur in relation to any of the above. Buyer agrees that unless otherwise stated and requested in writing you agree to purchasing items as per specifications on the website. Seller’s liability under the contract between Buyer and Seller under any theory of law shall in no event exceed the purchase price of the goods in question.

Entire Agreement: The contract between Buyer and Seller, including these terms and conditions, constitutes the entire agreement between the parties with respect to its subject matter, and any prior contemporaneous communications or agreements other than any pre-existing blanket sales agreement are hereby superseded. The contract may not be terminated or modified by any party unless in writing, signed by both Seller and Buyer.

Confirmation: every customer order must be acknowledged, and no orders may begin processing until Seller receives written customer approval or a new purchase order if any changes regarding delivery date(s), price(s) or necessary product descriptions are corrected from the purchase order on the order acknowledgement. Seller will accept Email, Text, Phone confirmation from the Buyer as an order acknowledgement of our Terms & Conditions and purchase of units.

Transport: Buyer understands that any damages or accidents that happen when buyer is transporting the unit after delivery or pickup is concluded is at there own risk and fault and cannot claim any repairs or refunds from the Seller if unit is damaged on transport. Buyer must prepare there own transport materials, insurance and requirements for safe travel after delivery or pickup is completed.

Build Time Containers: Containers: Up to 10 weeks

Partnered Manufactured Products: Up to 12 weeks

Build Time Pre-Fabricated Products: Monthly Batches

Build Time Machines: Monthly Batches

Terms of service OVERVIEW This website is operated by AOH Industries “AOH Manufacturing” . Throughout the site, the terms “we”, “us” and “our” refer to AOH Industries “AOH Manufacturing” . AOH Industries “AOH Manufacturing” offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these

Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online ecommerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable) Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more details, please review our Refund

Policy: SECTION 7 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the thirdparty’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any thirdparty, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and noninfringement. In no case shall AOH Industries “AOH Manufacturing” , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION You agree to indemnify, defend and hold harmless AOH Industries “AOH Manufacturing” and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes

Privacy Policy

AOH Industries Pty Ltd takes your privacy seriously AOH Industries Pty Ltd is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. AOH Industries Pty Ltd and its related entities (referred to in this policy as we, us, our) are very conscious of the importance of protecting the privacy of personal information we collect about you. The Privacy Act 1988 (Privacy Act), Australian Privacy Principles and registered privacy codes in Australia in addition to the Privacy Act of 1993 in New Zealand, the Freedom of Information Act (FOIA) of 1967 in the USA and the European GDPR 2018 govern the way in which we must manage your personal information. This Privacy Policy sets out how we collect, use, disclose and otherwise manage your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au This Privacy Policy is reviewed periodically so that you are updated on any changes. Your Personal Information We consider personal Information as any information or opinion about an individual who is reasonably identifiable, and whether the information or opinion is stored in a material form or electronic form. We only collect personal information that is directly related to, or reasonably necessary for the purposes of the operations of our business. The types of personal information we usually collect include your name, address, phone number, email address and certain internet-related details (see below) and other information relevant to providing you with the information or services you are seeking from us. Wherever practicable, we will enable you to deal with us as anonymously or pseudonymously as you choose, however, in some cases it is not practicable to interact this way. If you choose not to provide some of your personal details, this may prevent us from providing our services to you or limit our ability to provide the level of service you would normally expect from us. How we collect Personal Information Personal information will generally be collected directly from you when you inquire, sign up to our newsletter, enter a competition, visit a dealership, book a viewing, purchase a product, get a quote or book in an activity through our customer care centers such as servicing and warranty – with us and through the use of any of our standard forms, our dealings with you over the internet, via email, by post or through a telephone conversation. The service that you use will determine exactly what information we collect. The information may include your: name; address; contact telephone number(s); contact mobile number(s); date of birth; country of residence; driver’s licence number and state/country of origin; vehicle preference; chassis number; credit card number(s) and expiry date(s); email address; company name and employee number; the contact details of the other people travelling with you; There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impracticable to collect personal information directly from you. For example we may collect personal information through our dealerships, third-party partners, a corporate program or through one of our partner programs .We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected. If you access our website, we may collect additional personal information about you in the form of your IP address and domain name. Our website uses cookies. The main purpose of cookies is to identify users and to prepare customized web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our website and to create a personal record of when you visit our website and what pages you view so that we may serve you more effectively. You can disable cookies using the opt out function when first entering the website. If the personal information you provide us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services or information you or they are seeking. Purpose of collection The purposes for which we collect your personal information depend on your interaction with us. But generally, we collect, use and hold your personal information for the purposes of: researching, developing, managing, protecting and improving our services conducting customer satisfaction surveys and informing you of any improvements we have made to our services; maintaining and developing our software and other business systems. We may disclose your anonymous information to other related and non-related organizations including: your company or organization if you use our services under a corporate account; our contracted service providers; credit card providers; credit reporting and fraud checking agencies where necessary to register a default; debt collection agencies, in the event of your default in payment of monies owed to us; city councils and government or private organisations responsible for the processing or handling of traffic related infringements; driver licensing authorities; government, regulatory and law enforcement agencies where the disclosure is required or authorized by law, dealing with complaints or enquiries; and providing you with information about other services we provide, or services that our related entities and other organizations that we have affiliations with, offer that may be of interest to you. You may opt out of direct marketing communications at any time in your dealings with us. Except as set out above, we will not sell or otherwise transfer your contact details to other parties for direct marketing purposes. How we use the information we collect The personal information use collect as outlined above is used for our own marketing. We also use our customer insights to improve our business and the product and experiences we offer to other people just like you. We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reasons for collection set out above. We will only do this in the following circumstances: where you have consented; where the secondary purpose is directly related to our primary purpose for collecting it in the first place, and you would reasonably expect us to use or disclose the information in such a way; where we are permitted or required by law; or it is in the interests of public safety to do so. Security We store your personal information in different ways, including in paper and in electronic form. We take the security of your personal information very seriously. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, interference, unauthorised access, modification or disclosure, including electronic and physical security measures. We use industry standard safeguards to ensure the security of personal information through physical, electronic and managerial procedures. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. While we strive to ensure the security, integrity and privacy of personal information submitted to our website, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure and we take no responsibility for the security of data transmissions to and from our website or other IT systems. Seeking access to, and correcting, information We will take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. You may access the personal information we hold about you, by making a written or emailed request. We will respond to your request within a reasonable period. We may decline a request for access to personal information in circumstances prescribed by the Australian Privacy Act, and if we do, we will provide you with a written notice that sets out the reasons for the refusal (unless it would be unreasonable to provide those reasons). If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date. If we refuse to correct your personal information, we will provide you with a written notice that set out the reasons for our refusal (unless it would be unreasonable to provide those reasons) and provide you with a statement regarding the mechanisms available to you to make a complaint. Disclosing personal information overseas We store your personal information only in Australia. Links to other sites We provide links to websites outside of our website, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that websites and its privacy statement. Changes to this policy We may change this policy at any time. Any updated version of this policy will appear on this website. Further privacy information For more information about privacy issues in Australia and protecting your privacy, visit the website of the Australian Privacy Commissioner. Last updated: October , 2018.