AOH Manufacturing, based in Booie QLD, has recently been the subject of a public complaint made by a transport contractor on Facebook. The statements made in that post contain several incorrect claims regarding payments and licensing. This page provides the official response from AOH Manufacturing along with supporting documentation and clarification of the facts.
AOH Manufacturing is aware of a public post containing allegations about our business. We dispute a number of the claims made in that post and have retained documentation relating to the matter, including payment records, freight records, customer communications, and supporting evidence.
AOH Manufacturing is a Queensland-based business that coordinates and dispatches goods across Australia. On average, we dispatch multiple truckloads each month, with the majority completed without issue. As with any business relying on third-party transport providers, occasional freight damage can occur in transit. When issues arise, we work to support customers through repairs, replacements, refunds, or other appropriate resolutions.
In relation to this specific matter, AOH Manufacturing maintains that:
the carrier was offered the opportunity to lodge an insurance claim but did not do so
$2,000 of a $3,500 invoice was paid
AOH Manufacturing incurred additional loss through unpaid freight charges and repair costs after assisting affected customers
goods were initially packed in protective timber packaging, which was later removed following freight-related requirements
remaining funds were withheld pending the lodgement of an insurance claim and return of equipment provided by AOH Manufacturing
We have chosen not to engage in public dispute and instead are addressing this matter through the appropriate channels. Our priority is to protect our customers, maintain professional standards, and respond to concerns with evidence and transparency.
Anyone seeking clarification about AOH Manufacturing, AOH Manufacturing reviews, or the statements made online is welcome to contact us directly. We can provide further context and documentation relevant to this matter upon request.
AOH Manufacturing remains committed to fair dealing, customer support, and professional freight coordination across Australia.
AOH Manufacturing remains committed to transparency, fair business practices, and delivering products and services to customers across Australia. If any customer has questions or concerns, they are encouraged to contact us directly so we can address them promptly.
